Privacy Policy
Last updated on July 22, 2020
Last updated on July 22, 2020
Welcome to FaxChirp.
FaxChirp (“we,” “us,” “our”) takes your data privacy seriously. This Privacy Policy (“Policy”) explains who we are, how we collect your personal information, and how we process, share, and use your personal information. This Policy also includes details on how you can exercise your privacy rights.
This Policy sets out all the important details about your personal information and how it is used by FaxChirp and any associated services (referred to as “Services”). The terms that govern your use of the Services are defined in our Terms of Service Agreement.
By using any of our Services, you are agreeing to the terms of this Policy and the Terms of Service Agreement. For information on how we protect your personal information and other data, learn more about our Security Policy.
The personal information that we collect, store, or process broadly falls into the following categories:
When you sign up for an account, we require you to provide certain personal information such as your name, email address, telephone number, and/or company name, among others (“personal information,” “information,” or “info”).
This personal information is provided by you or collected by us when you sign up for and use our Services. Some of the information is required in order to create your account. To personalize your account, you may provide us with additional information.
When you use our Services, we process and store your personal information, and any other information to ensure that we are able to deliver our Services to you.
When you provide us with your info, we process them on your behalf and in accordance with your instructions. If you choose not to give us your information, we might not be able to provide you with our Services, respond to your queries, or communicate with you.
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
We use cookies or similar technologies to collect information about how you use the Services. Cookies are text files that you allow to be stored on your computer when you visit our website through a browser. We use cookies to provide you with a better experience such as, for example, limiting repetitive requests for the same information.
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of our website, deliver advertisements on and through our website, and so on.
You can choose to disable or delete cookies or instruct your web browser to delete or refuse cookies, please visit the help page of your browser. However, this may limit us from giving you the best experience when you use our website and when we provide you with our Services. Moreover, you may not be able to store your preferences, and some of our pages might not display properly.
We collect and process your personal information for at least the following reasons:
You have the right to be informed of the personal information that we collect and process about you. You may request access to your personal information at any time.
to analyze and understand how you use and access the Services so we can ensure optimal technical functionalities;
to communicate with you any Services-related news or information;
to ensure that there is no fraudulent activity or fraudulent use of the Services;
to ensure smooth operations such as quality control, billing, troubleshooting, analytics, among others;
to comply with legal requirements where applicable laws and regulations require us to process your data; and
to protect our legal rights and legitimate business interests such as, for example, in connection with legal claims; regulatory, compliance, and audit functions; or necessary disclosures in the event of a merger, an acquisition, or a sale of the business.
Your data and personal information are encrypted. For more information about how we protect your data, check out our Security Policy.
We store your personal information only for as long as we need to when providing you with our Services. We also store your information for essential and legitimate business purposes such as, for example, for resolving disputes, or for complying with legal obligations. We may keep some of your personal information for as long as you have an account with us, and for as long as required or permitted by law—for legal, regulatory, tax, or other lawful purposes.
When we no longer require your information to provide you with our Services or for any other legitimate business, we take reasonable steps to delete or anonymize your information. If this may not be immediately possible such as, for example, when your information is stored in backup archives, we will secure your info and exclude it from any processing until we can safely delete your information.
Our Services are not directed or knowingly made available to children under the age of 18 years or under any applicable age limits in your local law (“age limit”). We do not knowingly collect personal information from children under the age limit.
If you are under the age limit, please do not provide your personal information to us, and do not use our Services. If you provide us your information through our Services, you acknowledge that you are over 18 years old or above the age limit.
We will delete any personal information we discover is collected from children under the age limit. If you become aware that a child has provided us with their personal information, please contact us through privacy@faxchirp.com.
We respect your rights to your personal information. You can take advantage of your rights as described below, except when limited under applicable laws.
If you would like to exercise your rights, please contact us through privacy@faxchirp.com.
You have the right to be informed of the personal information that we collect and process about you. You may request access to your personal information at any time.
You have the right to request that we update your personal information when you see fit such as, for example, when your information is incomplete or inaccurate.
You have the right to restrict us from using your personal information at any time. You may request to stop the processing of your information temporarily or permanently.
If you feel that we no longer have a legal or legitimate reason to process your personal information, you have the right to object to our use of your personal info.
You can request us to erase your personal information at any time.
You reserve the right to refuse the use of your personal information for direct marketing.
You reserve the right to refuse the use of your personal information for automated processes for decision making.
You have the right to request from us a copy of your personal information in a format that you can port for use in another party’s service.
We may occasionally make changes to this Policy. Changes may be made to reflect, for example, any legal, operational, or regulatory requirements or when there are changes to our privacy practices.
When we make substantial changes to this Policy, we will give you notice regarding the changes by posting the revised policy on our website, by sending you an email, or by other means. By continuing to use our Services after these changes have been posted, you agree to the revised Policy.
For questions and concerns regarding our Policy, or regarding the collection, use, or disclosure of your personal information, contact us at privacy@faxchirp.com.